FAQ
A little clarity, before you choose
How can we help?
Shipping, product details, and support for your Olive Bird order.
Delivery
When will my order arrive?
Our estimated total delivery time is 3–5 business days from placing your order. This includes production and shipping. Delivery times are estimates and may vary by item, destination, and during busy holiday periods.
How much is U.S. shipping?
U.S. shipping is a flat $5.50 for orders below $80. Orders of $80 or more qualify for free U.S. shipping. All amounts are in USD.
I'm shopping for a special date. What should I do?
Please allow extra time when ordering for Christmas or another special occasion. If you need an item by a particular date, contact us before ordering so we can help you check the available information.
Products & gifting
Where can I find sizes, materials, and care instructions?
Look for the description and details on each product page. Measurements and care requirements vary by product, so please check the specific item before ordering. For device sleeves, compare your device measurements with the listed interior dimensions.
How do I choose a gift?
Visit our Gifts collection for faith-centered pieces to give. Check the product description for exactly what is included; packaging and included accessories vary by item.
Are the designs inspired by scripture?
Faith is at the heart of Olive Bird. Many of our pieces feature scripture or biblical themes; the product images and description show the design and any verse reference.
Returns & order help
Can I return or exchange an item?
Each Olive Bird piece is produced for your order. Please review our Returns & Refunds policy for return eligibility and applicable consumer rights. If your item arrives damaged, defective or incorrect, contact us with your order number and photos so we can help.
What if my item arrives damaged, defective, or incorrect?
Please contact us as soon as possible with your order number and clear photos of the item and the issue. We will review your request and arrange an appropriate replacement or refund. Please contact us before sending anything back so we can provide the correct next steps.
Can I change or cancel my order?
Contact us as soon as possible with your order number and the change you need. We will check the status of your order; changes or cancellations cannot be guaranteed once production has begun, except where applicable consumer law provides otherwise.
How do I get help with an order?
Use our contact form and include your order number, the email address used at checkout, and a short description of your question.